Aqua is misleading its sewer customers.

Do you live in New Garden Township, or have Aqua for your sewer but CWA for your public water?

Recently, a CWA board member was contacted by ratepayer who reported that Aqua was engaging in misleading practices regarding their sewer billing. 

CWA is your public drinking water provider. CWA doesn’t have anything to do with sewer service or Aqua’s billing practices.

Take Action Now!

Call the PUC: 1-800-692-7380

Call State Rep Rep. Christina Sappey:
484-200-8264

Call State Senator John Kane:
(610) 447-5845

Submit a consumer complaint to the PA Attorney General:

It was reported to CWA that Aqua customer service representatives are incorrectly linking ratepayers’ rising sewer costs to CWA’s water metering. Aqua uses drinking water meter measurements for both residential and business properties to calculate sewer charges, irrespective of how the water is used (e.g., irrigation, car washing, pool filling). They assume everything coming out of your tap goes down your drain. Unlike CWA, Aqua doesn’t account for leaks or broken meters in billing. If you’ve been misled by Aqua’s customer service or find their business practices deceptive, contact the PUC, the PA Attorney General and your elected officials NOW. If you have a billing issue, contact Aqua directly.

Customer Submitted Rate Data:

After Aqua’s rate tariff increase was approved by the PUC In May 2022, sewer customers in NGT have seen their bills climb over 200%.

New Garden Township sold your sewer to Aqua in 2020.

New Garden Township (NGT) sold its sewer system to Aqua PA, for $29.5 million. But, only half of the residents on New Garden use the sewer system. The sewer ratepayers are paying the full price of that windfall via exorbitant rate increases. When the sale was first discussed in 2017, New Garden was promised a two-year rate freeze and limit on rate increases of 4% a year for 10 years. Prior to sale closing, on September 23, 2019, NGT and Aqua agreed to sign an amendment to the Asset Purchase Agreement removing both the rate freeze and cap on growth from the agreement. This was announced at a public meeting at which questions of why this was being done were not answered. The sale closed and NGT received $29.5 million in December 2020.  December 19, 2022, the Township Board of Supervisors voted 3 to 2 to not use any of the sale proceeds to offset the higher Aqua rates. Read more about the New Garden Sewer Sale here.

Why does Aqua’s water cost so much?

Aqua is an investor-owned utility. They are beholden to shareholders who desire the most lucrative investments for their money. Aqua’s customer rates include charges for their company’s state and federal income tax. It’s not the Shareholders who pay the taxes on Aqua’s corporate taxable income but rather, it’s the ratepayers who must carry this burden. For every dollar that it takes to run an Aqua owned utility, Aqua must collect an estimated extra $0.43 from ratepayers to pay its stockholders, and pay taxes and state assessments. It’s also likely that ratepayers will even pay more than this in order for Aqua to achieve its profit objectives and, of course, these costs go up significantly year over year.

CWA is a non-profit municipal authority. It does not have investors or shareholders that expect a rate of return. CWA is run by a board of nine directors—three represent the ratepayers in Delaware County, three represent the ratepayers in Chester County, and three represent the ratepayers of the City of Chester. CWA’s only focus is producing high quality, affordable water. Learn more about CWA at chesterwater.com.

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from the Pennsylvania Constitution,
Article I, Section 27:
"The people have a right to clean air, pure water, and to the preservation of the natural, scenic, historic and esthetic values of the environment. Pennsylvania's public natural resources are the common property of all the people, including generations yet to come. As trustee of these resources, the Commonwealth shall conserve and maintain them for the benefit of all the people."